Selling conditions

Folcoline is a trademark owned by Consulting & Service srl.
Unless otherwise indicated, the prices of the published products must be considered inclusive of VAT. The prices of the products published from time to time cancel and replace the previous ones and are subject to the actual availability of the products.
The products are not supplied on trial. Although we can provide information on the characteristics of the products, the customer is responsible for choosing the products ordered. The images of the Products are indicative and not binding. The measures and technical characteristics of the products may differ from the description given.
Most products do not require assembly; some products require simple assembly (instruction manual attached to the package).
Any special offers are valid until stocks are exhausted and, in any case, are subject to the actual availability of the relative products.  
For contacts and information you can write to the following e-mail:

Method of payment
Advance Bank Transfer
In case of payment by Advance Bank Transfer , the order is sent only upon actual credit on the current account, which must take place within 5 working days from the date of acceptance of the order, after which the order is deemed automatically canceled.
The reason for the bank transfer must include the order ID, which is released in the order confirmation email.

In the case of purchase of the goods with PayPal payment method (system of fast and secure payment of the eBay group), the buyer will be redirected to the PayPal site where he can complete the order and make payment by logging into your account (by entering your personal e-mail address and password) or by creating a new account easily and immediately .
By choosing to pay with PayPal, the amount is charged directly to the credit card (Visa, Visa Electron, Mastercard) or prepaid (PostePay) assigned. PayPal protects the buyer's information as no financial information is passed on.
A confirmation e-mail from PayPal will be sent to each transaction carried out with this method. The order amount is charged to the PayPal account at the time of the order acquisition. In case of cancellation, the amount will be refunded to the customer's PayPal account.

Shipping method
Deliveries are normally made by courier throughout Italy.
Costs shipping costs vary according to the volumetric weight of the order .

Delivery times are calculated from the receipt of payment: immediate if made by credit card or Paypal, variable if made by bank transfer. Delivery times vary according to the type of items purchased.

The delivery terms are in accordance with the furniture and design stores, which to limit costs to the end user, do not store the goods in the own warehouses. These terms, although carefully evaluated, must be considered non-binding for Consulting & Service srl, which can subsequently confirm or modify them, according to its actual availability and / or needs.
Any delays in deliveries of less than 30 (thirty) days do not entitle the Customer to refuse the delivery of the products, nor to claim compensation or compensation of any kind.
Consulting & Service srl has the right to carry out the delivery of the products (also relating to the same order) in several successive deliveries without prejudice, in this case, only one charge to the Customer by way of transport costs.
Payment the goods by the customer will be made using the method chosen when ordering. No additional costs or commissions are due to Consulting & Service srl.

Acceptance of orders.
All purchase orders for products sent to Consulting & Service srl must be complete in every their part and must contain all the elements necessary for the correct identification of the products ordered. Each order of products sent to Consulting & Service srl constitutes the Client's contractual proposal and, therefore, will be binding only if confirmed by the same for acceptance.

The fulfillment of the order by Consulting & Service srl, is equivalent to confirmation and acceptance of the same. Consulting & Service srl reserves the right not to accept incomplete, not duly completed orders. In the event of non-execution of the order by Consulting & Service srl (if the same is due to the unavailability of the products ordered by the Customer), he will inform the Customer as soon as possible, reimbursing any sums already paid by him for the supply not carried out. In this case the customer will not be entitled to any refund or compensation or compensation of any kind.
The tax documentation relating to the products ordered will be issued at the time of shipment of the products to the Customer. If the customer has a VAT number and wishes to receive an invoice in his own name, he must indicate this request in the order. Failing this, Consulting & Service srl will not issue a tax invoice .

Right of withdrawal
Pursuant to articles 50 to 68 ("distance contracts") of Legislative Decree 206/2005 (Consumer Code), the Customer (if it can be qualified as a "consumer" 5) has the right to withdraw from the contract and to return the products ordered, without any penalty and without specifying the reason, within 30 (thirty) working days from the receipt of the products.
The right of withdrawal referred to in the previous article must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. at Consulting & Service srl - Via Marconi, 3 - 80046 San Giorgio a Cremano within the term of 30 (thirty) working days from receipt of the products.

All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by Consulting & Service srl which will issue a return authorization number (RMA). Once the RMA number has been received, the Customer can return the product at his own expense. Cash on delivery parcels will not be accepted.

Once the products have been received (and their integrity has been verified) Consulting & Service srl will, in the shortest possible time, and in any case within 30 working days from receipt of the goods, credit the cost of the returned products (as indicated on the invoice), retaining, where necessary, the amount of shipping costs that will be definitively charged to the customer . 

The right of withdrawal referred to in the previous article cannot be exercised by the Customer in the event that the products purchased have been used (or damaged) by the Customer himself.

The right of withdrawal does not apply also to the customer who purchases for purposes related to his work (e.g. instrumental use, resale, etc.) and who therefore communicates his own to Consulting & Service srl VAT number.

The right of withdrawal is finally excluded in the following cases:

- Purchase of packaged products, whose original packaging has been tampered with or damaged by the Customer;

-Purchase of items made to measure or clearly personalized or which, by their nature, cannot be sent back or which risk deteriorating or altering rapidly .




(art. 13 D.Lgs. n. 196/2003)

Pursuant to art. art. 13 Legislative Decree no. 196/2003, we inform you that your personal data (the "Data") will be treated as follows:


The collection and processing of data are carried out solely and exclusively to offer the services offered by the site.
Your data will not be used in any way for other purposes than the services offered by the website and will not be transferred to third parties.
Your data, collected and used only through your approval, will be archived in order to offer WEB services.


The processing of data for the aforementioned purposes will take place with both automated and non-automated methods and in compliance with the rules of confidentiality and security required by law.


The provision of data is absolutely optional.
Any refusal to provide data does not entail any consequence, except for the impossibility of using the services offered.


L'art. 7 D.Lgs. n. 196/2003 It recognizes the following rights :

  • to access the registers of the Guarantor ;
  • to obtain information about the Data concerning you ;
  • to obtain their cancellation or blocking, or updating, correction or integration, as well as the attestation that these operations have been brought to the attention of those to whom the Data have been communicated;
  • to oppose, for legitimate reasons, the processing of Data;
  • to oppose the processing for commercial, advertising or market research purposes.


The Data Controller is the onsulting & Service srl company


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